Privacy Policy

1. Personal Information We Collect

We may collect personal information including:

• name
• email address
• phone number
• event details and preferences
• communications sent to us
• website usage data such as IP address and analytics information

We collect personal information when you:

• submit an enquiry
• make a booking
• communicate with us
• use our website

2. How We Collect Personal Information

Personal information is collected directly from you through:

• enquiry and booking forms
• email, phone, or messaging communication
• our website and associated analytics tools

We do not collect sensitive information unless required and with your consent.

3. How We Use Personal Information

We use personal information to:

• respond to enquiries
• manage bookings and deliver services
• communicate important event information
• process payments
• send marketing communications where consent has been given
• improve our website and services

We do not sell personal information.

4. Marketing Communications

We only send marketing or promotional communications where you have provided express consent.

You may opt out of marketing communications at any time using the unsubscribe link provided or by contacting us directly.

5. Payments & Third-Party Services

Payments are processed securely through Stripe™.

We do not store or have access to your payment card details.

We may use trusted third-party services to support our business operations, including:

• payment processors
• email and communication platforms
• website hosting and analytics providers

Some third-party service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected.

6. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve user experience.

These tools do not personally identify you.

You can manage cookies through your browser settings.

7. Storage & Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as reasonably necessary for business or legal purposes.

8. Access, Correction & Deletion

You may request:

• access to personal information we hold about you
• correction of inaccurate or outdated information
• deletion of personal information that is no longer required or where consent has been withdrawn

Requests can be made using the contact details below.

9. Complaints

If you have a concern about how we handle personal information, please contact us first so we can attempt to resolve the issue.

If the matter is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The current version will always be available on our website.

11. Contact Us

For privacy-related enquiries, requests, or complaints, contact: